Cancellation & refunds

Before you pay

You can review the sample and choose not to purchase. No payment is required to make an enquiry. An unpaid preview expires after 24 hours unless you separately choose and receive activation of the branded free plan.

Your 30-day refund window

If the website is not right for you, request cancellation before activation or within 30 days after website activation. Contact us using the details below so we can match the request to your order and verify the amount received.

What is refunded

If you paid ₹6,000 and we have not purchased a domain, you receive the full amount paid. If a domain has been successfully purchased with your agreement, we deduct only its actual purchase cost and refund the remaining amount. We provide the domain-cost breakdown; no hosting charge is deducted.

If you use your own domain, the full amount paid for the ₹5,500 plan is refundable within the refund window. There is no domain-purchase deduction in this case. As an example, on a ₹6,000 order with an actual domain purchase cost of ₹1,000, the refund is ₹5,000. This is an illustration, not a fixed domain fee.

A purchased domain is non-refundable

Once your agreed domain is successfully registered, its actual purchase cost is non-refundable for a change-of-mind cancellation. The domain remains for your business; support will coordinate access or transfer where registrar rules allow. Registry transfer locks and verification requirements may affect timing. We do not deduct a domain fee for a failed purchase or a domain that was never registered.

How to request a refund

Email info@qualitywebs.in with your business name, order/reference number, payment date and a brief explanation, or call +91 99268 31889. Do not send UPI PINs, OTPs or banking passwords. We review the order and send you the refund calculation and decision.

Approved refunds are initiated within 7 business days. The bank or payment provider may take additional time to credit the amount. We use the original payment method where supported; if an alternative verified method is needed, we agree it with you. A refund request does not require a physical return because this is a digital service.

After cancellation

Refunding a paid website plan ends the paid hosting service. We confirm the shutdown/handover steps and any retained domain access with you. The free plan is a separate option and is not activated automatically. Declining a future renewal does not itself request a refund of an earlier annual payment.

Duplicate payments, failed delivery and other service disputes can also be raised through support. Mandatory consumer rights are not restricted by the 30-day change-of-mind window or the domain-cost rule.